Your SquadFusion website and app are connected to a payment platform. You have a separate account for your payment system.
Like SquadFusion, your payment platform can accept payments, you can issue refunds, etc.
However, anything entered directly in your payment platform will not get reflected in SquadFusion. If a charge or refund does not originate from the website or app, we will not have knowledge of it.
Therefore we recommend all payment related activity originate from your website and app.
If you do something directly in your payment platform, to record it in SquadFusion (for reporting, historical records, etc.):
- Manually register the participant if what you did in the payment platform did not relate to an already existing registration.
- Record a manual payment or adjustment for the registration associated with whatever action you took in your payment platform.
Note, there is no way to manually record a refund which was issued outside the website or app.